AI Success Management™ · Boxwood Strategy Group
The Discipline That Keeps AI Delivering Value
Most AI initiatives drift. The board demands proof. The regulator is watching. AI Success Management is the management practice that ties the people, the process, and the policy into one continuously delivering asset.
The Numbers Are the Burning Platform
85%
of AI projects fail to deliver on their objectives. The cause is rarely the technology. The cause is the missing management practice.
76%+
of organizations lack mature AI governance. Even the most advanced sectors have operationalized fewer than half of their risk mitigation measures.
$4B+
in AI agent and copilot investment over the last two years. The downstream demand for governance is here. The supply of mature management practice is not.
Sources: Gartner via Amzur Technologies; Statista / Stanford University AI Index; CB Insights.
What Is AI Success Management?
AI Success Management (AISM™) is the consulting discipline that applies Customer Success Management thinking to AI systems across the full deployment lifecycle. AI governance tells you what to do. AI assurance proves you did it. AI Success Management ensures it keeps working, and keeps delivering value.
Layer 1 · The G.A.A.R.E. Lifecycle
Five pillars define what to manage and when. Govern the foundation. Assess the risks. Assure the controls. Realize the value. Evolve the maturity. The lifecycle never closes. The relationship with the AI asset only deepens.
Layer 2 · The Value-First Method™
Three execution dimensions cut across every pillar. People, because adoption fails without buy-in. Process, because trust requires repeatability. Policy, because rules without enforcement are wishful thinking. The Value-First Method is how the lifecycle gets executed every day.
Four Ways To Engage
Each engagement starts with the AISM lens applied to your portfolio. The depth scales to the work.
5-Day Sprint
AISM Diagnostic Sprint
Five days to a board-ready maturity scorecard, regulator gap analysis, and the 90-day roadmap.
C$5,000 to C$8,000
8-12 Week Pilot
AISM Pilot
The full G.A.A.R.E. lifecycle on a single AI portfolio. Charter, controls, audit trail, Health Score.
C$20,000 to C$35,000
Ongoing Retainer
AISM Success Partner
Quarterly Health Score reviews, regulator updates, board reporting, on-call advisory.
C$8,000 to C$15,000 / month
Specialty
AI Ethics & Trust Audit
Independent fairness, explainability, and reputation read on the AI systems the public sees.
C$12,000 to C$25,000
Free Resources
Start with the Field Guide. Go deeper with the Whitepaper.
The Field Guide is the pocket version. The Whitepaper is the case for the discipline. Both are free to subscribers of the Boxwood Substack.